Exchange and Return Policy

At Fermeté, we gladly accept returns or exchanges for unworn, unwashed merchandise with original tags within 15 days of purchase. 

Key Guidelines:

  • Include a copy of the invoice and specify the reason for exchange or return.
  • Delivery charges are non-refundable.
  • Refunds will be processed within 7 days of receiving the returned items.
  • For further assistance, contact us at info@fermete.pk.

Steps for Returns & Exchanges:

  1. Complete the Return Form
    Once we receive and inspect your return, we’ll notify you via phone call and inform you of the approval or rejection of your refund. If approved, your refund or exchange will be processed, and a credit will be applied to your original payment method within 7 days.
  2. Repack the Merchandise
    Ensure the item(s) are securely packed for return.
  3. Please mention all the necessary details if you want to exchange on a piece of paper, and send it along.
  4. Ship the Item
    You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. Contact us for shipping:

Note: We do not guarantee receipt of returned items. For a smooth process, always use traceable delivery methods.