At Fermeté, your satisfaction is our priority. Enjoy a 15-day money-back guarantee—no questions asked!
Our mission is to build lasting relationships with our customers. Whether you’ve made a purchase or not, our team is dedicated to serving you at every step.
- Personalized Assistance: Our Customer support experts are just a call away to help you select the perfect fabric and create a masterpiece tailored to your needs.
- Home/Office Visits: In Lahore, Pakistan, our sales representatives can visit you to assist with fabric selection, design consultations, and measurements.
- 10/8 Support: Reach out via WhatsApp, Instagram, Facebook, Email, or a direct call, and we’ll handle the rest!
We don’t disappear when issues arise—your satisfaction is our ultimate goal. Contact us, and we’ll resolve any concerns promptly.
Customer Support Channels
- Phone: +92 348 2181221
- Email: info@fermete.pk
Resolution Process
- Contact Us: Reach out via phone or email with your complaint.
- Provide Details: Share your order information and describe the issue.
- Acknowledgment: Our team will respond within 24 hours.
- Resolution: Expect a solution within 3-7 business days, depending on the complexity of the issue.
Choose Fermeté for custom-tailored excellence—we guarantee you won’t regret it!
